Q: How long is your shipping time?
A: This depends on where you are located. The shipping time to the US is about 5-15 working days and to other areas is about 5-16 working days.

Q: Where is my order now?
A: To track your order, there are two ways:

1. One option is to click HERE to access it. Enter your tracking number, and you can track your order.
2. Alternatively, go to https://www.17track.net/en. Enter your tracking number and you can track your order.

Q: What’s my tracking number?
A: After shipping out, customers will receive a shipping confirmation email with the tracking number included.

Q: What’s the status of my order?
A: Customers will receive a confirmation email to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing, and then it will be shipped out. After shipping out, customers will receive a shipping confirmation email with the tracking number included. To track your order, please go to https://www.17track.net/en. Enter your tracking number and you can track your order.

Q: I have not received any confirmation email.
A: For this matter, please send an email to winxianedge@gmail.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will check for you.

Q: I want to return or refund!
A: For return products or refunds, please read our Return Policy first. If you insist, please send an email to winxianedge@gmail.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will process it for you.

Q: How to apply for the discount?
A: To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the email winxianedge@gmail.com.