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If you have any questions or requests, please feel free to contact us. We will respond promptly within 24 hours

Frequently Asked Questions

Please read our FAQ before sending us a message.

This depends on where you are located. The shipping time to the US is about 5-15 working days and to other areas is about 5-18 working days.

To track your order,in two ways

One of the options is to click HERE to access it,,Enter your tracking number and you can track your order.

and the other is by going to https://www.17track.net/en,Enter your tracking number and you can track your order.

After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included.

For return products or refunds, please read our Return Policy first. If you insist, please send an email to winxianedge@gmail.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will process it for you.

 For this matter, please send an email to winxianedge@gmail.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will check for you.

Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing, and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included. To track your order, please go to https://www.17track.net/en. Enter your tracking number and you can track your order.

Send us an email

winxianedge@gmail.com

    Company

    Joyana Group
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